How much can I save by sourcing from China?+
Savings depend on the products, specifications and project size. Many projects can achieve significant savings compared to local purchasing, even when choosing premium-quality products.
What is the minimum project size?+
Our service is best suited for projects with sourcing budgets starting around $100,000, although we also consider smaller projects depending on their needs.
Do I need to travel to China?+
Not necessarily. We can manage sourcing remotely through catalogs, photos, videos and material samples. For larger projects, however, we recommend visiting China to experience the products firsthand.
How do payments work?+
Payments are made in stages according to each supplier's terms, typically with a production deposit and subsequent balance payments. We guide you through the process so you know what to expect.
How do you select suppliers and ensure quality?+
We work with manufacturers and suppliers we know and trust, review product specifications, and carry out or coordinate quality inspections before shipment.
Who is responsible for measurements on custom-made products?+
Final measurements are taken by a qualified installer or measurement professional. We help coordinate the process and communicate the approved dimensions and specifications to the manufacturer.
How long do production and shipping take?+
Timelines vary depending on the product, manufacturer and destination. We plan orders around your project schedule, monitor production and keep you updated throughout the process.
Who handles shipping, customs and taxes?+
We connect you with experienced shipping, customs and logistics professionals and help coordinate the process with suppliers. These services are priced separately based on your project and destination.
Do you provide installation services?+
Yes. Depending on the products and project location, we can provide installation services through experienced professional partners.
What warranty comes with the products?+
Warranty terms vary by product and manufacturer. We help clarify the applicable coverage and remain your point of contact after delivery, assisting with supplier-related issues.
What happens if something arrives damaged or incorrect?+
We review the issue with the supplier and work toward a suitable solution, such as repair, replacement or spare parts, depending on the circumstances and manufacturer terms. Shipping damage is handled according to the applicable cargo insurance coverage.
